Our support team responds within 24–48 hours, Monday through Friday. Use the form below or reach out directly.
Questions, technical help, or feature suggestions — we're here.
Response Times
Email: 24–48h · Technical: 24h · Billing: 48h
Quick answers to your support and contact questions
We aim to respond to all inquiries within 24 hours during business days. For urgent technical support, we often respond much faster. Email us at support@merchghost.com for the quickest response.
Yes — comprehensive technical support for all our services. Our team can help with Chrome extension installation, upload issues, platform-specific questions, and troubleshooting automation problems.
Use the contact form or email support@merchghost.com. Please include: what you were doing, what happened, your browser version, and screenshots if applicable.
Yes — a 7-day money-back guarantee from your first payment. After 7 days, no refunds are available. Please refer to our refund policy for complete details.
Absolutely. Contact us and we can guide you through creating your account, installing the Chrome extension, and uploading your first designs.
We provide detailed documentation, video tutorials, and email support. For personalized training sessions, contact us to discuss available options.
We accept all major credit cards (Visa, MasterCard, American Express) via Paddle, as well as PayPal.
Completely secure and private. We use enterprise-grade encryption and never share or sell your designs. You maintain full ownership — delete your data anytime from your dashboard.
Still have questions? We're here to help.
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